1. Statement of Intent
EcoGrid Energy Alliance ("the Alliance", "we", "us", or "our"), operating via energy-gas-solutions.org, respects your privacy and is dedicated to responsible data governance. This document describes how personal and technical data are collected, utilized, and safeguarded when using our site and phone advisory services.
2. Categories of Information Collected
- Telephony & Inbound Call Records: When you call our toll-free lines such as (888) 694-0475, our telephony infrastructure records your calling number, call duration, geographic origin, and audio recordings of your consultation for quality assurance and training.
- Inquiry Submissions: Information provided when submitting an online request including name, telephone number, email, postal code, and utility provider name.
- Browsing & Analytical Data: IP address, device specifications, browser type, referral paths, and interaction telemetry collected via privacy-conscious cookie protocols.
3. Purpose of Processing
Your information is used strictly to:
- Determine your eligibility for deregulated competitive supplier rates in your utility zone;
- Provide real-time tariff comparisons and facilitate enrollment with licensed Retail Energy Providers (REPs);
- Fulfill legal, regulatory, and audit requirements under federal and state energy marketing frameworks;
- Enhance platform accessibility and conversion pathways.
4. TCPA Telecommunications Consent
By dialing (888) 694-0475 or providing your telephone number via forms on this site, you furnish express written consent to be contacted by EcoGrid Energy Alliance and its certified supplier partners. Outreach may occur via live representative, automated dialer, SMS messages, or prerecorded voice announcements regarding natural gas and power rates. You may withdraw consent at any time.
5. Opt-Out & Right to Erasure
To request placement on our internal Do-Not-Call list or exercise data deletion rights under applicable state laws (e.g. California CCPA/CPRA), email privacy@energy-gas-solutions.org or state your preference during any telephone call to (888) 694-0475.
6. Information Sharing
We do not monetize your personal information to third-party data brokers. Data is shared exclusively with certified retail energy providers operating within your distribution territory to complete rate switches upon your authorization, and with essential telephony infrastructure partners under contractual confidentiality.
7. Contact Information
EcoGrid Energy Alliance
Privacy Compliance Department
Website: energy-gas-solutions.org
Phone: (888) 694-0475
Email: privacy@energy-gas-solutions.org